General conditions of sale

SATTVA GLUTEN-FREE PASTRY Micro-enterprise

Head office: 132 Ter, Rue Du Point Du Jour - 92100 BOULOGNE- BILLANCOURT

Preamble

These general terms and conditions of sale (GTC) apply, without restriction or reservation, to all distance sales concluded between the micro-enterprise SATTVA PÂTISSERIE SANS GLUTEN, registered with the RM of NANTERRE, whose head office is located at 132 Ter, Rue Du Point Du Jour, 92100 BOULOGNE-BILLANCOURT, and any consumer or non-professional buyer wishing to acquire the pastries and sweet desserts offered for sale by the micro-enterprise SATTVA PÂTISSERIE SANS GLUTEN on its website, or to participate in the workshops organized by said micro-enterprise.

These general terms and conditions of sale do not apply to natural or legal persons acting for professional purposes within the meaning of the introductory article of the Consumer Code.

TITLE ONE SCOPE OF APPLICATION OF THE GENERAL CONDITIONS OF SALE

ARTICLE 1 Definitions

The Seller: means the micro-enterprise SATTVA PÂTISSERIE SANS GLUTEN referred to at the top of this document.

The Customer: means the consumer or non-professional buyer purchasing the Products offered by the Seller.

The Parties: The Seller and the Customer taken together.
The Products: means the pastries and desserts made and sold by the Seller.

Workshops: means the pastry and cooking training workshops offered by the Seller.

The Website: means the Seller’s website.

ARTICLE 2 Scope of application

These General Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded by SATTVA PÂTISSERIE SANS GLUTEN ("The Seller") with consumers and non-professional buyers ("The Customers or the Customer"), wishing to acquire the products offered for sale by the Seller ("The Products"), or participate in the workshops that it offers ("The Workshops") by placing an order on its Website.

The information contained in the Seller's catalogues, prospectuses and price lists is given for information purposes only and is subject to revision at any time. The Seller is entitled to make any changes that it deems useful.

Product offers are subject to availability of stock.

These General Conditions of Sale prevail over all other conditions, with the exception of those which have been expressly accepted by the micro-enterprise SATTVA PÂTISSERIE SANS GLUTEN and the reservations which follow.

The General Conditions of Sale may be subject to subsequent modifications; the version applicable to the Customer's order is that in force on the date the order is placed.

The Customer declares to have read these General Terms and Conditions of Sale and to have accepted them before placing his order. These General Terms and Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is the one in force on the date of the immediate purchase or the placing of the order.


Validation of the order by the Customer constitutes acceptance without restriction or reservation of these General Conditions of Sale.

TITLE TWO PROVISIONS APPLICABLE TO THE SALE OF PRODUCTS AND TO WORKSHOPS

ARTICLE 3 Products and Workshops

3 1 The Products

The Seller has a permanent catalog of Products present on its Website.

Each Product is accompanied by a photograph and a description presenting its essential characteristics.

The photographs and graphics presented on the Website or on the detailed Product sheet are not contractual and cannot engage the responsibility of the Seller.

The description of the Products is the only contractual source, namely that the composition of the Products delivered must correspond to the composition indicated on the description of the Products on the date of the order.

The Seller may nevertheless change the composition of the Products without notice; it is therefore up to the Customer to always read the description of the Product before placing their order, as the choice of Products is their sole responsibility.

The Products comply with the requirements in force relating to the safety and health of people and the protection of Customers at the time they are placed on the market. The description of the Products includes the list of allergens making up the Products.

3 2 The Workshops

The Seller also offers training workshops in baking and cooking. During these Workshops, the Customer does not make his own desserts.

These Workshops may take place either at the Customer's home, or at the Seller's premises, or at the premises of the Seller's partners.

Each workshop is offered for sale via the Seller's Website, and is the subject of a presentation indicating the theme of the workshop, the content of the training and its objectives, its progress, its price and its location, date and times. The recipes offered during the Workshop are subject to change depending on the market and the season.

The Workshops are provided in French. The Seller cannot be held responsible for any misunderstanding of the workshop by the Customer.

The recipes distributed during the course remain the exclusive property of the Seller.

The reservation of the Workshop by the Client is made within the limit of available places, indicated and updated on the Website.

The Seller also offers the sale of gift vouchers valid only for workshops: the Customer has one year from the date of issue of the gift voucher to register or allow the person of his choice to register for the corresponding workshop . He (or the person of his choice) can also register for any other Workshop of the same value as the gift voucher.

ARTICLE 4 - Orders Availability – Prices

4 1 Orders

Orders for Products and Workshops are made via the Website. The Customer undertakes to fully complete the various sections necessary for the proper processing of his order:

choice of Product(s) or Workshop,
quantity of Products desired or places in the Workshop,
information on the billing address ,
information on the delivery address of the Products,
choice of the date and time slot for delivery of the Products, if applicable,
choice of payment method

validation of the order after verification,
payment of the order under the conditions provided.

For orders placed on the Internet, the order is recorded in accordance with the following procedures:

adding Products or Workshop to the basket ;
validation of the contents of the basket;
identification of the Client with creation or connection to his client account;
selection of the method of delivery of the Products;
information on the delivery of the Products (method, costs and delivery times);
billing information;
verification and validation of the order and acceptance of these General Terms and Conditions by checking the box provided for this purpose;
information and validation of payment.

The sale will only be considered final after sending the Customer confirmation of the express acceptance of the order by the Seller, materialized by an email, and after receipt by the latter of the full price.

The Seller reserves the right not to accept the order for any reason whatsoever, for example due to the incomplete nature of the information required by this clause or the availability of the Products.

The Seller also reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

It is the Customer's responsibility to check the accuracy of the order and to immediately report any errors.

In the event of cancellation of the order by the Customer after its acceptance by the Seller, for any reason other than force majeure, the price paid for the order, as defined in Article 5Payment Terms of these General Terms and Conditions of Sale, will automatically be acquired by the Seller and may not give rise to any reimbursement, except with the express agreement of the Seller in accordance with the terms set out in Article 4-3 “Withdrawal - Cancellation - Modification of the order” or exercise of the legal right of withdrawal set out in the same article.

4 2 Availability of Products

The Products offered by the Seller are within the limits of available stocks, as specified when placing the order.

Some Products offered may be manufactured exclusively during holiday periods, such as the end of year holidays, Easter or other occasions, or depending on the seasonality of certain raw materials, in particular fruits.

The Seller must ensure the availability of the Product before accepting the order. However, in the event of unavailability of the Product ordered or one or more

ingredients necessary for its design being revealed after acceptance of the order, the Seller immediately informs the Customer.

He may offer a Product of equivalent quality and price or, failing that, a voucher for the amount of the order that can be used for any future order.

In the event of disagreement, the Seller will reimburse the sums within a maximum period of fourteen (14) days from payment.

The Seller is not liable for any cancellation compensation other than the reimbursement of the price of the unavailable Product, unless the non-performance of the contract is personally attributable to it.

4 3 Withdrawal – Cancellation – Modification of the order

In application of article L 221-18 of the Consumer Code, the Customer benefits from a right of withdrawal of fourteen (14) days from receipt of the Product or from the day of acceptance of the order in the case of gift vouchers.

The exercise of the right of withdrawal must be notified by email to the Seller's customer service. The Customer then has a period of fourteen (14) days following the communication of his decision to withdraw to return the goods to the Seller. The direct costs of returning the goods are the responsibility of the Customer. The Seller will reimburse the Customer no later than fourteen (14) days from the date of receipt of the goods or proof of sending the goods, and provided that the goods do not show any depreciation other than that resulting from the handling necessary to establish the nature, characteristics and proper functioning of the goods.

The right of withdrawal is excluded, pursuant to Articles L221-28 4° and 12°, for goods likely to deteriorate or expire quickly such as pastries and desserts offered by the Seller, and for Workshops as leisure activities to be provided on a specific date or period. The order for these Products and Workshops is therefore no longer subject to withdrawal after confirmation of the order. The Seller nevertheless reserves the right, to the extent that it has not yet started to make the pastries and desserts ordered, to expressly accept a cancellation or modification of the order.

The request for modification or cancellation must then be notified by email to the Seller's customer service. Only orders whose cancellation has been confirmed by return email from the Seller may be the subject of a credit note, no refund can take place.

The Seller's customer service can be reached from Tuesday to Saturday from 9 a.m. to 1 p.m. and from 2 p.m. to 5 p.m., by email ( sattvapsg@gmail.com ) or by telephone (07.82.50.89.85).

4 4 Prices

The Products are supplied at the prices in force appearing in the Seller's price list (in the appendix to these General Conditions of Sale), on the day of immediate purchase or

of the registration of the order by the Seller. Prices are expressed in Euros, excluding and including VAT. These prices are firm and not revisable during their period of validity, as indicated in the Seller's price list, the latter reserving the right, outside this period of validity, to modify the prices at any time.

Prices do not include processing, shipping, transport and delivery costs, which are charged in addition, under the conditions indicated in the Seller's price list and calculated prior to the immediate purchase or placing of the order. The payment requested from the Customer corresponds to the total amount of the sale, including these costs.

Possible specific orders from the Customer may be considered. If applicable, they will be the subject of a quote previously accepted by the Customer.

The quotes established by the Seller are valid for a period of seven (7) days, from their date of establishment.

The order on estimate is only considered accepted after payment of the total amount of the order.

An invoice is drawn up by the Seller and given to the Customer upon delivery of the Products purchased.

ARTICLE 5 - Payment conditions

Any amount paid in advance on the price, deposit or down payment, is productive of interest at the legal rate at the end of a period of three months from the payment and until the date of delivery or execution of the service (art. L214-2 of the Consumer Code).

The price is payable in cash, in full on the day the order is placed by the Customer, by VISA, Mastercard, American Express and other bank cards on the Seller's website through its secure payment system.

Payments made by the Customer will only be considered final after actual collection of the amounts due by the Seller.

The Customer agrees to personally use the bank card of which he is the holder. In the event of fraudulent use , the Seller cannot be held liable.

In the event of late payment and payment of the sums owed by the Customer beyond the deadlines set above, and after the payment date appearing on the invoice sent to the Customer, late payment penalties calculated at the legal interest rate of the amount including tax of the purchase price appearing on said invoice, will be automatically and automatically acquired by the Seller, without any formality or prior formal notice and will result in the immediate payment of all sums owed by the Customer, without prejudice to any other action that the Seller would be entitled to bring, in this respect, against the Customer.

The Seller reserves the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the delivery of current orders placed by the Customer.

ARTICLE 6 - Discounts and Rebates

The Customer may benefit from the discounts and rebates appearing in the Seller's prices, depending on the quantities purchased or delivered by the Seller in a single transaction and to a single location, or on the regularity of its orders.

ARTICLE 7 Delivery of products Deliveries

The Products ordered will be delivered in mainland France within the time period indicated by the Seller at the time of the order and to the address indicated by the Customer when ordering.

If no deadline or date has been set by the parties, the professional must perform without undue delay and no later than thirty days after the conclusion of the contract.

In the event of a specific request from the Customer concerning the conditions of packaging or transport of the Products ordered, duly accepted in writing by the Seller, the costs related thereto will be subject to specific additional invoicing, on a quote previously accepted in writing by the Customer.

The customer is responsible for the information relating to the name and address of the recipient. These details must be precise, accurate and complete (in particular with regard to the door code and floor). The Seller cannot be held responsible for a return of delivery due to an error in the address, or an inability to deliver to the address indicated for any reason (absence of the recipient, etc.). If the Customer wishes to have the package rerouted to another address, the latter will have to bear the additional costs.

In the event of the absence of the recipient or of a person who can take possession of the Products upon delivery, and to the extent that the recipient has access to the recipient's mailbox, the carrier will leave a delivery notice inviting the recipient to collect their Product from a nearby depot or to choose a new delivery date corresponding to the expiry date of the items contained in the package.

However, in the case of perishable Products with a very short delivery time, a new delivery cannot be considered in the event of absence on the date and time slot chosen by the Customer.

In any event, the Seller may not be held liable for any deterioration of the Products due to their late withdrawal by the Customer.

Any order not received will not be refunded under any circumstances.

The Seller reserves the right to advise against sending certain products during periods of heat. Under no circumstances can the Seller be held responsible for any deterioration of the Products due to their late collection from the carrier.

Delivery consists of the transfer to the Customer of physical possession or control of the Product.

Except in special cases or in the unavailability of one or more Products, the Products ordered will be delivered in one go.

The Seller undertakes to make its best efforts to deliver the Products ordered by the Customer within the time periods specified above.

Delivery by carrier is made in a two-hour slot chosen by the customer. It is specified that in the event of strikes or exceptional days (Christmas, New Year's Day, etc.), delivery will take place in a three-hour slot before or after the time chosen by the Customer. The carrier remains, in all cases, reachable by the Customer by telephone.

However, these deadlines are provided for information purposes only. If the Products ordered have not been delivered within two (2) working days after the indicative delivery date, for any reason other than force majeure, the sale may be terminated at the written request of the Customer under the conditions set out in Articles L 216-2, L216-3 and L241-4 of the Consumer Code.

The sums paid by the Customer will then be returned to him no later than fourteen (14) days following the date of termination of the contract, excluding any compensation or withholding.

The Customer is required to check the apparent condition of the Products upon delivery. In the absence of reservations expressly issued by the Customer upon delivery, the Products delivered by the Seller will be deemed to comply in quantity and quality with the order.

Where applicable, the Customer shall inform the responsible carrier of the nature and extent of the damage relating to the Products, by mentioning them on the delivery slip.

In the event of an apparent defect in the Products delivered (breakage, fault, etc.), the Customer has 24 hours from delivery and receipt of the Products ordered to issue, in writing and accompanied by one or more photographs of the Product, such reservations to the Seller.

After this period, the Products delivered will be considered free from all apparent defects.

The Customer may obtain either a replacement as soon as possible and at the Seller's expense of the Products, or a credit note, to the exclusion of any other compensation or damages. For reasons of hygiene and food safety, perishable goods will not be taken back or exchanged.

Any credit is issued within a maximum period of twenty-one (21) days. An email is then sent to the Customer to notify them of the credit being issued.

ARTICLE 8 - Transfer of ownership - Transfer of risks

The transfer of ownership and the transfer of risks of the Products to the benefit of the Customer will be carried out on the day of delivery of the Products, regardless of the date of the order or payment of the price.

Delivery will be made by a carrier proposed by the Seller. The Seller also reserves the right, exceptionally, to deliver to the Customer himself. The Seller is deemed to have fulfilled his delivery obligation as soon as the carrier or the Seller himself has handed over the Products ordered to the Customer who has accepted them without reservation. The Customer therefore has a warranty claim against the Seller in the event of failure to deliver the Products ordered or damage occurring during transport or unloading.

ARTICLE 9 Seller’s Liability – Guarantees

The Seller guarantees to the Customer that the Products are manufactured and packaged according to strict quality rules and stored in accordance with the standards in force in France. It also guarantees the conformity of the Product delivered to the description of said Product.

The Products supplied by the Seller benefit automatically and without payment

complementary, in accordance with legal provisions,

  • of the legal guarantee of conformity, for Products which are apparently defective, damaged or damaged or do not correspond to the order or the immediate purchase,
  • of the legal guarantee against hidden defects arising from a material, design or manufacturing defect affecting the products delivered and making them unfit for consumption,

Legal guarantee of conformity

In accordance with Article L217-4 of the Consumer Code, the Customer is required to deliver goods that comply with the order and is liable for any lack of conformity that exists upon delivery. According to Article L217-5 of the same Code, the goods comply with the contract:

“1° If it is suitable for the use usually expected of a similar good and, where applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labelling;
2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

It is recalled that within the framework of the legal guarantee of conformity, the Customer:

benefits from a period of two years from delivery of the goods to take action against the Seller;
may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 211-9 of the Consumer Code. However, due to the nature of the Products, the Customer cannot choose between repair or replacement of the Product ordered, the Product will therefore be either replaced or refunded (art L217-10 Consumer Code)

is exempt from providing proof of the existence of the lack of conformity of the Product during the twenty-four months following delivery of the Product, except for used goods, the period for which is extended to six months (art. 217-7 of the Consumer Code). This presumption is reversed if it is not compatible with the nature of the good, which is the case for the Products offered by the Seller because they are perishable.

It is also recalled that the legal guarantee of conformity applies independently of any commercial guarantee that may have been granted.

Guarantee against hidden defects

The Seller is also bound by the legal guarantee of hidden defects affecting the Products delivered and making them unfit for the use for which they are intended, under the conditions provided for in Articles 1641 to 1649 of the Civil Code, on condition that the Customer proves the hidden defect and acts within two years from the discovery of the defect (Article 1648 of the Civil Code).

The Customer may then decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In this case, he may choose between the resolution of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.

In order to assert his rights, the Customer must, under penalty of forfeiture of any action relating thereto, inform the Seller, in writing and accompanied where applicable by one or more photographs of the Product, of the existence of the defects within a maximum period of 24 hours from their discovery.

The Seller will refund or replace Products deemed non-compliant or defective. In the event of delivery, shipping costs will be refunded based on the invoiced rate.

Refunds for Products deemed non-compliant or defective will be made as soon as possible and at the latest within fourteen (14) days following the Seller's discovery of the lack of conformity or hidden defect.

The refund will be made by credit to the Customer's bank account.

The Seller shall not be held liable in the following cases:
non-compliance with the legislation of the country in which the products are delivered, which it is the Customer's responsibility to check,
if the Customer does not comply with the optimal storage conditions indicated by the Seller or if the latter has consumed Products beyond the optimal storage date indicated by the Seller.

The Seller's warranty is, in any event, limited to the replacement or reimbursement of Products that are non-compliant or affected by a defect.

TITLE THREE GENERAL PROVISIONS

ARTICLE 10 - Personal data

The personal data collected from Customers are subject to computer processing carried out by the Seller. They are recorded in its Customer file and are essential for processing its order. This information and personal data are also kept for security purposes, in order to comply with legal and regulatory obligations. They will be kept for the duration of the contractual relationship plus 10 (ten) years.

Prospect data is kept for a period of 3 (three) years from the last contact with the Seller.

The data controller is the Seller. Access to personal data will be strictly limited to employees of the data controller, authorized to process them due to their duties. The information collected may possibly be communicated to third parties linked to the company by contract for the performance of subcontracted tasks, without the authorization of the Customer being necessary.

In the context of the performance of their services, third parties have only limited access to the data and are required to use them in accordance with the provisions of the applicable legislation on the protection of personal data. Apart from the cases set out above, the Seller shall not sell, rent, transfer or give third parties access to the data without the prior consent of the Customer, unless required to do so for a legitimate reason.

In accordance with applicable regulations, the Client has the right to access, rectify, erase and transfer data concerning him/her, as well as the right to object to processing, particularly in the event of commercial prospecting.

Furthermore, the Client has the right to formulate specific and general directives concerning the conservation, deletion and communication of his/her post-mortem data.
The exercise of their rights by the persons concerned is carried out by e-mail to the address or by post to the following address : 132 ter, rue du point du jour 92100 BOULOGNE-BILLANCOURT, accompanied by a photocopy of a signed identity document .

The Customer may also submit a complaint to the National Commission for Information Technology and Civil Liberties.

ARTICLE 11 Force majeure

The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code.

The parties agree that the following events shall be considered as force majeure events when they make it impossible to comply with the contractual obligations of the parties: total or partial strikes, lockouts, riots, civil unrest, insurrection, war, bad weather, epidemics, blocking of means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal or regulatory changes to the forms of marketing.

The Party noting the event must immediately inform the other Party of its inability to perform its service and provide justification to the latter. The suspension of obligations may in no case be a cause of liability for non-performance of the obligation in question, nor lead to the payment of damages or late payment penalties.

The performance of the obligation is suspended for the entire duration of the force majeure if it is temporary and does not exceed a period of forty-five (45) days. Consequently, as soon as the cause of the suspension of their reciprocal obligations disappears, the Parties will make every effort to resume the normal performance of their contractual obligations as quickly as possible, subject to the availability of raw materials, the Seller nevertheless undertaking , where applicable, to offer an alternative Product of equivalent quality and price to the extent possible. The prevented Party will notify the other of the resumption of its obligation by registered letter with acknowledgement of receipt or any extrajudicial act. If the impediment is permanent or exceeds a period of forty-five (45) days, these terms and conditions will be purely and simply resolved according to the terms defined in the article "Termination due to force majeure".

During this suspension, the parties agree that the costs incurred by the situation will be split equally.


ARTICLE 12 - Unforeseen circumstances

These General Conditions of Sale expressly exclude the legal regime of unforeseen circumstances provided for in Article 1195 of the Civil Code for all operations of Sale of Products from the Seller to the Customer.

The Seller and the Customer therefore each waive the right to rely on the provisions of Article 1195 of the Civil Code and the regime of unforeseen circumstances provided for therein, undertaking to assume their obligations even if the contractual balance is upset by circumstances which were unforeseeable at the time of the conclusion of the sale, even if their execution proves excessively onerous and to bear all the economic and financial consequences.

ARTICLE 13 - Termination of the contract

13 1 Resolution for non-performance of a sufficiently serious obligation

The Party suffering the default may, in the event of sufficiently serious non-performance of any of the obligations incumbent on the other Party, notify the Defaulting Party by registered letter with acknowledgement of receipt of the wrongful termination of these presents, fourteen (14) days after a formal notice to perform has remained unsuccessful, and this in application of the provisions of article 1224 of the Civil Code.


13 2 Resolution for force majeure

The automatic termination due to force majeure may only take place fourteen (14) days after formal notice given by registered letter with acknowledgement of receipt or any extrajudicial act.

13 3 Provisions common to cases of resolution

It is expressly agreed between the Parties that the debtor of an obligation to pay under this agreement will be validly put on notice by the sole enforceability of the obligation, in accordance with the provisions of Article 1344 of the Civil Code.

The services exchanged between the Parties since the conclusion of the contract and until its termination having found their usefulness as and when the contract is reciprocally performed, they will not give rise to restitution for the period prior to the last service not having received its counterpart.

In any event, the injured Party may seek legal action for damages.

ARTICLE 14 Protection of know-how and intellectual property

The Seller retains all intellectual property rights relating to the Products, photos and technical documentation which may not be communicated or executed without its written authorization.

The Customer therefore prohibits any reproduction or exploitation of said photographs, technical documentation, etc., without the express, written and prior authorization of the Seller, who may make it conditional on financial compensation.

The Seller also retains ownership of its know-how as well as all recipes developed.

ARTICLE 15 Tolerances

It is formally agreed that any tolerance or waiver by one of the parties, in the application of all or part of the commitments provided for herein, whatever their frequency and duration, cannot constitute a modification of these terms, nor generate any right whatsoever.

ARTICLE 16 Partial nullity

The cancellation of one of the stipulations herein would only result in the cancellation of the entire contract, to the extent that the disputed stipulation can be considered, in the minds of the parties, as substantial and decisive, and that its cancellation calls into question the general balance of the agreement.

In the event of cancellation of one of the provisions hereof, considered as non-substantial, the parties will endeavour to negotiate an economically equivalent clause.

If at any time it appears that any of the clauses and conditions stipulated herein contravenes the provisions of a treaty, a law or a national or international regulation, the parties undertake not to terminate the entire contract and to make, in accordance with its economy, all necessary modifications to bring it into harmony with the provisions in question without any compensation being claimed in this respect from either party .

ARTICLE 17 Disputes

All disputes to which the sales transactions concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their follow-ups and which could not have been resolved amicably between the seller and the customer, will be submitted to the competent courts under the conditions of common law.

The customer is informed that he may in any event resort to conventional mediation, in particular with the consumer mediation commission (Article L.612-1 of the Consumer Code) or with existing sectoral mediation bodies, or to any alternative method of dispute resolution (conciliation, for example) in the event of a dispute.

In the absence of an amicable solution, any legal action will be brought before the NANTERRE judicial court.

ARTICLE 18 - Applicable law - Language of the contract

By express agreement between the parties, the contractual whole formed by these presents is governed by and subject to French law, to the exclusion of any other legislation.

The general terms and conditions of sale are written in French. In the event that they are translated into one or more languages, only the French text shall be authentic in the event of a dispute.

ARTICLE 19 - Pre-contractual information - Customer acceptance

The Customer acknowledges having received communication, prior to placing his order and concluding the contract, in a clear and comprehensible manner, of these General Conditions of Sale and of all the information listed in Article L.221-5 of the Consumer Code, and in particular the following information:

the essential characteristics of the Product,

  • the price of the Products and additional costs (delivery, for example);
  • in the absence of immediate execution of the contract, the date or period by which the Seller undertakes to deliver the Product,
  • information relating to the identity of the Seller, his postal, telephone and electronic contact details, and his activities, if they do not emerge from the context,
  • information relating to legal and contractual guarantees and their methods of implementation,
  • the functionalities of digital content and, where applicable, its interoperability,
  • the possibility of resorting to conventional mediation in the event of a dispute.

The fact for a natural person (or legal entity) to order a Product implies full adherence and acceptance of these General Conditions of Sale and obligation to pay for the Products ordered, which is expressly recognized by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Seller.